Shipping and Returns


Free shipping is provided for orders above $50 sent to Metropolitan Melbourne areas.

$10 flat rate will be applied for orders below $50.  

For large items, you may be given a call with an accurate quote. You will not be charged shipping at checkout, but will be required to pay prior to the item being shipped out.

If you have any questions about shipping or require a quote, please don't hesitate to contact us on (03) 9690 5566 or using the Contact Us form.


You are entitled to return your product for a refund, or exchange, within a week of purchase if your product is either:

  • Faulty
  • Physically damaged
  • Does not perform as intended 

The product(s) can be returned to us after a week, however they must be repaired by our suppliers under warranty. 

Unfortunately we do not not refund for a simple change of mind. Pianotime reserves the right to decline any returns that do not comply with our store return policy.

Shipping costs are non-refundable.

If you require a return for whatever reason, contact us to request a return of your item. We only accept returns if your product is in original condition with all original packaging and proof of purchase.

If you have any further questions about shipping or returns, please don't hesitate to contact us on (03) 9690 5566 or using the Contact Us form.