Your Wertheim piano is a very complex and sophisticated instrument, made from traditional materials primarly of quality wood, felt, leather and metal. There are thousands of moving parts and all these require fine regulation and tuning in order for the instrument to achieve and maintain its highest performance levels. A skilled technician is valuable to you for this purpose.


Placement of your piano

Make sure your piano is not against an outside wall that will have direct contact with sun or other weather extremes. Sudden changes in temperature places undue stress on wood components, changing its performance values and reducing its life span.

Don't place your piano in a drafty area. Dry air or moist air again will cause problems with tuning stability, while moisture laden air can cause notes to stick due to the swelling of wooden components.

Don't place your piano next to a fire or other heating devices. A constant temperature is best. If you live in extreme climactic conditions it is best to install a climate control system such as the Dampp Chaser (R).


Exterior finish

The polyester finish of your piano is very hardy. Don't allow direct expore to sun as this will, over time, bleach the finish. Clean your piano with a moist chamois then buff with a soft cotton cloth. Cleaners that contain solvents and abrasives should never be used.


Tuning

Your piano was delivered to you at standard pitch of A440. Over time this pitch drops and it becomes necessary to tune all the strings from this reference pitch. Tuning at least once a year is recommended, more so if the piano is used extensively.


Regulating

The "action" is the mechanism that transfers the pianist's touch of the key to the hammer striking the strings. The adjustment of this very sophisticated system provides the pianist with the best possible touch and control of his/her performance. Your Wertheim Technician is certified to carry out this work when required.


Voicing

This hammerhead, which is covered in felt, is what strikes the strings to produce the sound of the piano. Over time this hammer gradually becomes harder. The harder the hammer, the brighter that particular note will sound. Voicing is the process of making sure that every note (88 of them) has consistent quality of tone in relationship with all other notes.

Voicing and regulating is generally done at the same time.

Your Wertheim piano has been extensively tuned, regulated and voiced at the factory and again by your Wertheim Dealer prior to delivery, however as this is a new instrument made of living materials, an extended settling in period will occur. We recommend you have your piano inspected six months after delivery.

Ensure the best possible care of your Wertheim by using an accredited Wertheim Technician.


Warranty Activation

In order to validate your warranty, and as a condition precedent to warranty coverage hereunder, you must return your warranty registration card within thirty (30) days following the original date of purchase.


Period of Warranty

Your new Wertheim piano is warranted to be free from defects in materials and workmanship for 12 years for the original retail purchaser and is extended and limited to its original owner for general use in the home ownly. See Warranty Conditions.

For commercial use, please see the "Conditions and Limitations,' section. During the Warranty period, it is your obligation to request and pay for normal tuning and routine maintenance which can be performed or arranged for by your local Wertheim retailer.


Warranty Conditions

If at any time this Wertheim piano malfunctions as a result of faulty materials or workmanship, the Wertheim distributor will repair the defect(s) or replace the instrument, as they deem appropriate in their sole discretion. The Wertheim distributor reserves the right to use materials regularly utilised at the time of repair in the event that original materials are no longer available. If replacement of your instrument is deemed to be appropriate by the Wertheim distributor, the Wertheim distributor will replace the instrument with one of the same or most similar sylt eof value not in excess of the original purchase price of your piano.

This Warranty is applicable to the commercial use of the piano except where a defect has occured because of the type of wear resulting from heavy commercial useage. This Warranty covers the cost of both labour (as limited below) and materials on any repair deemed necessary (excluding technicians' travel time) by the Wertheim distributor for 12 years from the original purchase date.

This warranty is extended to the original retail purchaser only and may not be transferred or assigned to subsequent owners.

Your proof of purchase or sales receipt must accompany all requests for warranty coverage.


This Warranty is subject to the following limitations:

Our warranty does not cover the following:

1. Any instrument that has been altered or modified in any way or upon which the serial number has been tampered with, removed or altered,
2. Any instrument purchased from any source other than an authorized Wertheim Retailer,
3. Any instrument whose warranty card has been altered or upon which false information has been given,
4. Any instrument that has been damaged due to misuse, negligence, accident, or improper operation,
5. Damage caused by exposure to adverse environmental conditions, such as extremes in temperature or humidity, which can result in cracks, checks or discolouration in the finish,
6. Damage resulting from improper structural modifications made by an unauthorised installer of an automatic player mechanism or resulting from the improper installation or improper use of climate control accessories,
7. Damage caused by failure to provide reasonable and necessary maintenance,
8. Routine tuning or adjustments to the keyboard, action or pedals resulting from normal use or wear, or wear to the hammers or strings,
9. Shipping damages of any kind
10. Normal wear and tear (including but not limited to worn keys, worn tuning pins, worn plating, string replacement, scratched fallboards, or damages to or discolouration of the instrument finish for any reason),
11. Caracking, discolouration or damage of any sort to the finihs or plating for any reason,
12. Tuning
13. Damage caused by exposure to excessive light or salt air,
14. Freight, handling and removal/installation costs
15. Pianos purchased outside of Australia